Contact rfacdn.nz — Editorial, Press, Tips & Partnerships
We are a small NZ-based editorial team and we read every email a real human sends us. Below are the right addresses for the right kinds of enquiry, plus a realistic expectation of how quickly we will reply. If your message is urgent and relates to gambling harm, please scroll to the help signpost — we are not the people to call in a crisis, but we will point you to people who are.
Editorial — corrections & reader questions
For corrections to a review, factual disputes, missing context, regulatory updates we should know about, or a general reader question about how Kiwi withdrawals work, write to [email protected]. We answer reader email personally — please include the page URL, the specific claim you are disputing or asking about, and any evidence (screenshots, dated cashier records, transaction IDs). Tell us if you would like your name kept off any published correction; we default to anonymity.
Press & media
Journalists, researchers, and academics working on NZ online gambling, the Online Casino Gambling Act 2026, payout-time data, or harm minimisation — contact [email protected]. We are happy to share methodology, anonymised payout-tracker data, and editor commentary on background or for attribution.
Tips, payout problems & operator complaints
If a casino we cover is delaying, refusing, or partially paying a legitimate withdrawal, email [email protected] with: the operator name, the withdrawal date, the method (crypto/e-wallet/card/bank), the amount in NZD, the exact reason the operator has given, and any cashier screenshots you can share. We anonymise tips by default. Patterns matter more than single cases — we use multiple corroborating reader reports to update review verdicts and the payout tracker.
Important first step: before writing to us, raise the issue formally with the operator's own complaint channel (live chat, then a formal email demanding a written response within a fixed window) and keep the transcripts. Operators are required by their own licence terms to respond, and the paper trail dramatically strengthens any escalation to their licensor (Curaçao eGaming, Anjouan, MGA) or, when the new NZ regime is live, to the Department of Internal Affairs.
How quickly we reply
We aim to acknowledge every email within three NZ business days. Corrections to live pages are usually actioned within the same window once verified. Press enquiries on deadline — flag the deadline clearly in your subject line and we will prioritise. Payout-tip emails are read sooner than they are publicly answered: we collate, cross-check, and publish in batches via review-page updates rather than reply-by-reply.
If gambling is harming you or your whānau — please call the helpline, not us
We are an editorial publication, not a crisis service. If gambling is causing harm — chasing losses, hiding play from your whānau, borrowing to gamble, missing work or whānau commitments, or feeling that you cannot stop — please do not wait for an email reply from us. The NZ Gambling Helpline is free, confidential, and answered 24/7. Call 0800 654 655, text 8006, or visit gamblinghelpline.co.nz. Specialist lines are also available: Māori 0800 654 656, Pasifika 0800 654 657, Debt 0800 654 658, Youth 0800 654 659, Asian Family Services (Mandarin/Cantonese/Korean/Japanese/Thai/Vietnamese/Hindi) 0800 862 342. These are trained counsellors. They are the right people to call. They will not judge, they will not tell your employer, and they are available right now. For background on the harm-minimisation services in Aotearoa, see our responsible gambling page.